FDS NIGHTLY UPDATE :)
Please report all issues and questions!! Thanks!
NOTES FROM KIMBERLY READ THESE AT BEGINNING OF YOUR SHIFT :)
05-16: I gave deleted some but not all as some of these are still coming up, so just give a read through. UPsells are now including in your duites.
05-12: Subscriptions options:
Account management: Notifications regarding the client's contracts or auto pays.
Reminders and schedule changes: Notifications regarding services that the client has booked.
News and promos: Marketing communications sent to the client , including pass about to expire and pass pack almost used up, free pass on your birthday
04-30: Magnets, tank tops, and pens are back!! Magnets and tanks are here and pens are on the way. Make sure the box is open for students to grab a pen to use. Magnets shld be out for every class.
04-20: We are working on a room and class set up page! Check it out!
04-18: If you see any funky profile pics can you try to fix them, like sideways pictures or ones that are are not zoomed in on the face? Thanks!
04-14: There are still Late Cancel and No Show groupons that are not getting redeemed. be sure to redeem all groupons, no show, late cancel and arrived!
Remember if you need chairs and tables and are having problems. You can ask for RG management. Shakira is on weekdays and Melanie is on weeknights. Shakira gave me this info herself. So use them if you need to!
Just a FYI that the CA day shift will now go to 5:20 not 5 pm ( if we have classes past 4:30). This is to help with crossover of incoming night CA. This goes in to effect this Saturday.
04-11: REFRESHER ON YOUR PAPER LIST
The paper list is to help remind YOU on what you need for the student when they arrive for check in ( wish happy birthday, get waver, get a picture, get new email, get address, get birthday) so you can use it to add those notes
CH GROUPON: any new green star students on a CH groupon pass have a bad email ..so we need a new one entered off the waiver.These are the emails we get:
So we need new ones entered so we can keep in touch and send birthday emails. Cuz people come back..Just a FYI Kyvan our new CA, was a Living social student in 2011 but didn’t come back until this year through class pass!
Get pics for 3 pass pack holders if you can! Not new student 3 pack, just the regular one.
You now have access in the FDS drive to the entire groupon spreadsheet. It seems that it is becoming difficult to find names in the groupon redemption site. So you can use this spreadsheet to find the redemption code. Go the the spreadsheet and search student name in Column C . (If there is any name discrepancy it's in the Note section in their profile on MB). Voucher code is in Column B, copy and paste into Groupon and name will come up to redeem. Click redeem and you're done!
No need to put “XTRAS” in front of Xtras classes when posting to FB.
03-01: There should be a picture every night. Send pics of FDS at work, I want to see your pretty faces! Instructor doing something , room set up, CA doing something etc. Here are many examples of pics without faces. Be creative! :)
02-22- If CA is late let us know why … what she told you.
Find the ropes and mask that you sell for SOG class and familiarize your self with them. Also be sure you know how to sell them , if not ask me!
02-14: If CA is late, please let us know by how much.
02-13:Can you please use this week to take pictures of yourselves at the Front Desk and the CAs doin’ their thang? Thanks!!
Also be sure to redeem any groupons that are checked LATE CANCEL. This has been getting missed. You can look at their account. If they have not been to the studio yet then please redeem. For instance a student can LC 2 classes and then get a refund on voucher if not redeemed.
Also can someone please take the time to fill out the membership sheet. We have missing data for several members. ( column B-G)
01-25-19. Amy noticed that some zip codes from the slips do not match the zip code already entered in billing. For these instances just enter the new address up top, do not move down, and include it in the update.
Also if you complete steps to a monthly task that is shared (like bouncers, member emails) leave a note in the back of the fds manual so that others can know it is done for the month
MONTHLY TASKS HOW TO:
If you work on these, leave a note for the next days FDS to let them know that you started a task and/or finished or did not finish it.
Remove email addresses that are bouncing, as we pay per email:
this clears out emails that are bouncing back form the newsletters we send out
Log in to constant contact
Go to REPORTING
Click the number under BOUNCE RATE
Sometimes this will lead to a page that has email send info..this is because we sent it twice…so just scroll down to OPEN RATE there will be two numbers for bouncers. click into each of them to do the directions below
Make sure the drop down for ALL TYPES says RECOMMENDED FOR REMOVAL
At the bottom click show 500 emails
Look at each email. If it looks normal ( ie no typos like gmail.commm, check it on the left hand side)
If it looks like it can be fixed ( ie: if it is firstname.lastname@example.org, or email@example.com, or janedoe@gmailcom, that should probably be firstname.lastname@example.org). lets fix it
If so click the pencil icon on the right and fix it. Then check the little check mark where the pencil was. if that works it will change and the old email address will appear below crossed out. Do not check this email on the left.
If the check mark does NOT go away, you will have to do a different step. later, keep it unchecked on the left for now.
Check all the rest on this page till you get to the bottom.
make sure all the normal looking emails ( #7 above) are still checked
Click REMOVE EMAILS, a pop up will appear ...
Click REMOVE EMAIL ADDRESSES
They will now be striked out.
Then go back to the emails that you could not edit with the little pencil. Click on the actual email address. Click EDIT Fix it. Click SAVE. If you see Address is already in use on another contact, then click CANCEL and then HIT THE BACK BUTTON ON YOUR BROWSER. Now you can check this email to remove this email.
Do this for the last 3 emails sent in REPORTING. Leave notes in the back of the FDS notebook so no one repeats the same stuff.
2. Email members at four month mark
This email asks them for feedback through a survey and we give then 2 passes for the feedback!
Open membership sheet, click the arrow at the top column K, hit sort sheet a-z
Go to the first blank slot. Check that is has been four months since the start of the membership for that client.
Then check that that person has been attending classes in their account.
If they have been attending and have attended at least 6 classes send the “EMAIL FOR FOUR MONTH MARK > is attending!” email from drafts in outlook. CC INFO@ STRIPXPERTEASE>COM.
Enter the date the email was sent in the spreadsheet in column L
If they have one or more of the last months with no classes used then send the second email. put “has not been attending sent miss u on xx-xx-19“ and the date in the L column.
Send the emails from email@example.com. Be sure to cc firstname.lastname@example.org
These emails are now drafts in Staff email, just copy and paste into new email!
Now look in column M. If it is blank but there is a date in column K , that means they go the email but did nt respond. So lets send again! Make sure it has been at least a month since the first email. If it has, then resend!Put that date in column L.
Just fyi, i do reset these if it has been 6 months since they replied so we can get new feedback
3. Get MB Certified.
This is a self-guided online course and test. Upon completing a certification level, you will receive an email with a certificate of completion. ~7 hours of content.
I even learned a few things!
Make sure you have headphones and no distractions. It is a little boring (sorry) and each video is 30 seconds to 15 minutes
Go to https://mindbody.exceedlms.com/student/catalog?language=en_US or try https://mindbody.exceedlms.com/student/collection/375605-level-1-certification-staff
Click Log In at the top right.
Select Sign up for a new account.
Fill out the new user registration form in full, then click Register at the bottom. this will be a new password and email, not your usual MB one
Click Level 1 Certification: Staff:
A lot will be redundant but hopefully you will learn a few new things!
The final test is 40 multiple-choice questions. Passing score is 80%. And if you leave the exam for any reason, you'll need to start over. The exams are open book, as we want you to have the same resources available as you would at work.
Once you submit the exam, your results will appear on the screen and you’ll be sent an email receipt.
Watch welcome and overview.
Click introduction to MB and then play on next screen. a 5 part series will pop up
You will watch the videos in order! :)
Section 1 INTRODUCTION TO MiNDBODY :
Part 1 video: we don’t use sign in tab or enrollments
Section 2 SERVICE TYPES:
Part 2 Video “classes tab overview” don’t leave notes for me in the notes section next to class name
do NOT use the search button for classes in the future ( 1:26) use advanced register so they get an email
(3:57) we no longer use rewards.
Part 6: we just learned about this ..will try to set this up for masks and condoms!
APPOINTMENTS: This is parties and privates! You wont use the stuff in section 3, 4 or 5 much but still good to watch.
ENROLLMENTS: we don’t use enrollments but watch these videos anyway
4. Email members to remind them of free passes
Open membership sheet
Sort by start date of membership
Look at last column ( Column T) for passes used (siren lites get 3 and sirens get 6). If they haven’t used them all up, then send an email! :)
But first check the date the last reminder email was sent in column N. If it is blank, send the email! If it has been at least 3 months since last reminder send again and add 2nd date to column N. CC email@example.com
These emails are now drafts in Staff email, just copy and paste into new email!
Send to oldest members first ( fill in appropriate # of guest passes)
5. Email members at 9 month mark
Open membership sheet
Open membership sheet, sort column K, a-z. Find members that have been with us at lest 9 months
Look at column O. If it is blank, send it out. These emails are now drafts in Staff email, just copy and paste into new email! CC INFO@stripxpertease.com!
After email go to their account and sell them 2 comp passes.
Rinse and repeat!