FDS NIGHTLY UPDATE :)

Please report all issues and questions!! Thanks!

NOTES FROM KIMBERLY

03-01: There should be a picture every night. Send pics of FDS at work, I want to see your pretty faces! Instructor doing something , room set up, CA doing something etc. Here are many examples of pics without faces. Be creative! :)

Please do not work on clearing bouncers for the month of march. Do the other tasks. I still need emails sent to those that did not respond to first emails

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02-22- If CA is late let us know why … what she told you.

Please use the pics in the FDS folder that say for FB events. Some pics that are getting used are not right for events. Thanks!

Find the ropes and mask that you sell for SOG class and familiarize your self with them. Also be sure you know how to sell them , if not ask me!

02-20: Can everyone please read through all of these notes. Thanks!

02-16: There should be some new CA and recital flyers. Please make sure they are visible. :)

02-14: If CA is late, please let us know by how much.

Tanks have been ordered and should be here by the 23rd!

02-13: You no longer need to initial receipt.

Can you please use this week to take pictures of yourselves at the Front Desk and the CAs doin’ their thang? Thanks!!

02-12: There are several members that never responded to the 4 month feedback email. (step 6 in monthly task #2) Can y’all send these? THANKS!

Also be sure to redeem any groupons that are checked LATE CANCEL. This has been getting missed. You can look at their account. If they have not been to the studio yet then please redeem. For instance a student can LC 2 classes and then get a refund on voucher if not redeemed.

Also can someone please take the time to fill out the membership sheet. We have missing data for several members. ( column B-G) DONE 02-27-19

02-03: Link to Saturday update page: click here

02-02. NEW MONTH! Please start the monthly tasks again! Thanks!!

01-25-19. Amy noticed that some zip codes from the slips do not match the zip code already entered in billing. For these instances just enter the new address up top, do not move down, and include it in the update.

Also if you complete steps to a monthly task that is shared (like bouncers, member emails) leave a note in the back of the fds manual so that others can know it is done for the month

Lastly Amy,Valerie, Sohana please bring headphones and start step # 3. GET MB CERTIFIED. :)

01-13-19 : Hi ladies! Notes from me will be here occasionally. Please just check here before filling out the form…. THANKS!

UPDATE FORM


FDS *
STAFF
write none if none. if multiple list both
Instructor *
IF not wearing a tank they MUST purchase that evening.
FDS and CA arrives 40 min before room opens. Instructor is 10 min before room opens.
RIPLEY STUFF
RG check list (1-5) 1-4 to be done every day. 1. Got printed receipt (initialed and dated) 2. Checked charges on receipt 3. Checked rooms for the next day we are having class 4. Used RG punch card 5. Got $5 off *
Only check off the items THAT YOU COMPLETED
$
If not, please go to the front and get it fixed before leaving for the night.
DAILY STUFF
Do every day tasks (1-4) 1. *Added event to Facebook (PLEASE check first for duplicate do not add if it is already there) 2. *Checked for anyone opted out of emails. 3. *Checked for missing addresses 4. *Check that all addresses in every account were moved down *
Intermittent Daily Tasks 6-13. 6. Added waiver alert for green star no-shows 7. Redeemed Groupons (all: including late cancel and no show) 8. Charged late cancels (unlimited students) 9. Charged no shows (unlimited students and members) 10. Took and uploaded missing photos 11. Added missing phone numbers 12. Added waivers to constant contact 13 . Did close out for any cash sales *
Only check off the items THAT YOU COMPLETED
Class Assistant Comp Pass Issued? *
Only issued for CAs on NEW program. Everyone EXCEPT Lisa and Lorena. (TWO for Saturday Day Shift)
SALES
Is the correct amount of $ inside? if not what is there?
Unlimited or Memberships sold? (1-7) FOR EACH STUDENT>> 1. filled out contract 2. gave student a blank contract 3. gave student "you just got a membership" sheet if Siren 4. emailed contract and cced info@stripxpertease.com 5. took picture of student 6. uploaded contract to MB 7. entered student info in google spreadsheet *
Only check off the items THAT YOU COMPLETED. If you sell a membership, you will need to do all of these.
PARTIES AND PRIVATES?
Parties and privates (1-3). 1. "Checked out" party 2. Entered emails and issued party passes on MB 3. Emailed Kim separately for any refunds
Only check off the items THAT YOU COMPLETED.
Party Picture *
PICTURES
Class Picture *
SUPPLIES
We are currently LOW ON:
FINAL NOTES
Include names of students for passes/memberships. Include any voids. Report if any cash sales
What did you do today that was above and beyond for a student?
Anything else we need to know? Any student feedback?
MONTHLY DUTIES
Be sure to leave a note for next FDS on how much you did. Leave these notes in the back of the FDS spiral.
Please try to do every time you work *
Clearing bouncers in Constant Contact. Email members at 3 month mark Email members about free for a friend passes. Send members the 9 month email and give passes. MB Training
THANK YOU!

MONTHLY TASKS HOW TO:

If you work on these, leave a note for the next days FDS to let them know that you started a task and/or finished or did not finish it.


  1. Remove email addresses that are bouncing, as we pay per email:

  1. Log in to constant contact

  2. Go to REPORTING

  3. Click the number under BOUNCE RATE

  4. Make sure the drop down says DISPLAY: RECOMMENDED FOR REMOVAL

  5. At the bottom click show 500 emails 

  6. If it looks normal, check it on the left hand side 

  7. If it looks like it can be fixed ( ie: if it is janedoe@gnail.com, or jandoe@gmail.c0m, or janedoe@gmailcom, that should probably be janedoe@gmail.com). 

    1. If so click the pencil icon on the right and fix it. Then check the little check mark where the pencil was. if that works it will change and the old email address will appear below crossed out. Do not check this email on the left.

    2. If the check mark does NOT go away, you will have to do a different step. later, keep it unchecked on the left for now.

  8. Check all the rest on this page till you get to the bottom.

  9. Click REMOVE EMAILS, a pop up will appear ...

  10. Click REMOVE EMAIL ADDRESSES

  11. They will now be striked out.

  12. Then go back to the emails that you could not edit with the little pencil. Click on the actual email address. Click EDIT Fix it. Click SAVE. If you see Address is already in use on another contact, then click CANCEL and then HIT THE BACK BUTTON ON YOUR BROWSER. Now you can check this email to remove this email.   

Do this for the last 3 emails sent in REPORTING. 


2. Email members at four month mark

  1. Open drive

  2. Open membership sheet, sort column K, a-z

  3. Go to the first blank slot. Check that is has been four months since the start of the membership for that client.

  4. Then check that that person has been attending classes.

    1. If they have been attending and have attended at least 6 classes send the first email. Be sure to note the date the email was sent in the spreadsheet

    2. If they have one or more of the last months with no classes used then send the second email. put “has not been attending sent miss u on“ and the date in the column.

  5. Send the emails from staff@stripxpertease.com. Be sure to cc info@stripxpertease.com

  6. These emails are now drafts in Staff email, just copy and paste into new email!

  7. If there isn't a “NO NEED” in next column, column L, then send again, one month later. Repeat Step 4 above.


3. Get MB Certified.

This is a self-guided online course and test. Upon completing a certification level, you will receive an email with a certificate of completion. ~7 hours of content.

I even learned a few things!

  1. Make sure you have headphones and no distractions. It is a little boring (sorry) and each video is 30 seconds to 15 minutes

  2. Go to https://mindbody.exceedlms.com/student/catalog?language=en_US

  3. New users

    1. Click Log In at the top right.

    2. Select Sign up for a new account.

    3. Fill out the new user registration form in full, then click Register at the bottom.

  4. Click Level 1 Certification: Staff

  5. A lot will be redundant but hopefully you will learn a few new things!

  6. The final test is 40 multiple-choice questions. Passing score is 80%. And if you leave the exam for any reason, you'll need to start over. The exams are open book, as we want you to have the same resources available as you would at work.

  7. Once you submit the exam, your results will appear on the screen and you’ll be sent an email receipt.

TO BEGIN:

Watch welcome and overview.

  1. Click introduction to MB and then play on next screen. a 5 part series will pop up

  2. You will watch the videos in order! :)

    1. Section 1 INTRODUCTION TO MiNDBODY :

      1. Part 1 video: we don’t use sign in tab or enrollments

    2. Section 2 SERVICE TYPES:

      1. CLASSES :

        1. Part 2 Video “classes tab overview” don’t leave notes for me in the notes section next to class name

        2. Part 4:

          1. do NOT use the search button for classes in the future ( 1:26) use advanced register so they get an email

          2. (3:57) we no longer use rewards.

        3. Part 6: we just learned about this ..will try to set this up for masks and condoms!

      2. APPOINTMENTS: This is parties and privates! You wont use the stuff in section 3, 4 or 5 much but still good to watch.

      3. ENROLLMENTS: we don’t use enrollments but watch these videos anyway


4. Email members to remind them of free passes

  1. Open drive

  2. Open membership sheet

  3. Sort by start date of membership

  4. Look at last column for passes used (siren lites get 3 and sirens get 6). If they haven’t used them all up, then send an email! :)

  5. These emails are now drafts in Staff email, just copy and paste into new email!

  6. Send to oldest members first ( fill in appropriate # of guest passes)

  7. Add date of email sent in column so we don’t send duplicates to close together.


5. Email members at 9 month mark

Open drive

  1. Open membership sheet

  2. Open membership sheet, sort column K, a-z. Find members that have been with us at lest 9 months

  3. Look at column O. If it is blank, send it out. These emails are now drafts in Staff email, just copy and paste into new email!

  4. After email go to their account and sell them 2 comp passes.

  5. Rinse and repeat!